Average Score (483 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

483 Ratings

4.8 Average

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  • Gay T.09-05-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Lillian D.09-03-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Artem D.09-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Huge thanks to Kevin for helping with the bill and the manufacturing defect in B pillar at no extra charge. But I am disappointed VW does not recognize this issue. I encountered it recently in 2024 tiguan as well.

    09-03-2025

    We're so sorry to hear that you're having issues with your VW's! We appreciate having you, and we want to make sure that you're taken care of

  • Marie L.09-01-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    I scheduled a quick service where I planned to wait for my car. I was switched to a list of recalls which took all day! I was given no loaner. I would not have agreed to be careless on a work day that requires I have a car! Recalls are NOT regular service. Since you had my car ALL day you could have at least washed it or changed it as an accommodation. Recalls are on VW NOT the consumer!!!!!

    09-02-2025

    We're very sorry that this happened on your visit. We appreciate you letting us know so that we can look into this further and reach out to you

  • Brandon L.09-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Sean communicates well, clearly, very upfront about potential work, very accommodating.

    09-02-2025

    We're glad to hear that your visit went well and we're glad to have you with us!

  • Steve M.08-30-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Sean is very knowledgeable about vehicles And is a pleasure to work with

    09-02-2025

    Thank you very much, we're glad Sean got you all taken care of! We appreciate having you

  • Barbara C.08-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    The service person Marina was very accommodating and made sure everything went smoothly.

    08-29-2025

    We appreciate having you with us and Marina is always here to help if you need anything!

  • Nelson C.08-28-2025

    TYPE:ServiceMODEL:ID.4YEAR:2021

    Sean was awesome when he serviced my car for those tricky recall repairs. He nailed the job, hooked me up with a loaner car, and kept me in the loop the whole time with super clear updates. The guy’s a total pro and made the whole thing stress-free. He deserves a big raise for going the extra mile like that.

    08-29-2025

    Thank you for your response! We are happy to hear that Sean got you all taken care of and we're glad to have you!

  • Jeanete V.08-28-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Easy and fast

    08-28-2025

    Thank you so much! We're happy you were taken care of quickly!

  • Brett G.08-28-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Andres was great