Average Score (453 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

453 Ratings

4.8 Average

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  • Lily Or T.09-30-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Delbert M.09-28-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

    Five stars for sure. Always awesome customer service

    09-29-2025

    Thank you so much, it's always nice to have you!

  • Kat R.09-28-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I really appreciate the Lyft, and the customer service was great.

    09-29-2025

    Thank you, we're glad to have you!

  • Leslie R.09-27-2025

    TYPE:ServiceMODEL:GolfYEAR:2019

    Excellent customer service on my vehicle.

    09-29-2025

    Thank you so much for being with us!

  • Karl H.09-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Kevin and staff are the best!

    09-29-2025

    Thank you so much! We're glad Kevin got you all taken care of!

  • Damian A.09-26-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Unfortunately due to a weird insurance issue and delay, my car couldn’t be fixed there. However Kevin did a great job communicating with me and the third-party insurance company. He helped me arrange it to get transferred to the Caliber Collision nearby which was authorized by the insurance. Very helpful!!!

    09-26-2025

    We’re so sorry that we weren’t able to take care of your car for you! We do appreciate having you with us regardless

  • Robert S.09-26-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Efficient service. Friendly personnel.

    09-26-2025

    Thank you for being with us, we’re glad you were all taken care of!

  • Augusto D.09-25-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Kathleen K.09-23-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    I scheduled my service online with ease. Then brought my car in and was out in just minutes. The service person was great and offered a ride if I needed one. They called to tell me what was needed and if I approved the work. No hassles and provided written checklist of my service. Car was clean and ready for me as promised. I will be back!

    09-23-2025

    We're glad to hear that you were taken care of and we're glad to have you!

  • Jeanne C.09-22-2025

    TYPE:SalesMODEL:ID.4YEAR:2025