2020 N Main St
Walnut Creek, CA 94596-3751
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2018
Customer service was superb that I was even walked to my car. I don’t recall if this was a practice in the past.
09-10-2025
We're very sorry to hear that your visit took so long, we appreciate you letting us know so that we can work around this! Thank you for being with us!
TYPE:ServiceMODEL:ID.4YEAR:2024
The rep I worked with was knowledgeable, helpful, and responsive. He delivered on what he said, etc.
09-10-2025
Thank you very much for your response, we appreciate having you!
TYPE:ServiceMODEL:TaosYEAR:2023
Fab
09-09-2025
Thank you so much! We're glad to have you!
TYPE:ServiceMODEL:ID.4YEAR:2024
Great customer service and the reacalls were fixed as expected.
09-08-2025
We appreciate having you and glad Marina got you all taken care of!
TYPE:ServiceMODEL:TaosYEAR:2024
Excellent service
09-08-2025
Thank you for coming in, we're glad to have you!
TYPE:ServiceMODEL:ID.4YEAR:2022
All very straight forward. Marina is always great to work with
09-08-2025
We're glad Marina got you all taken care of and we're glad to have you!
TYPE:ServiceMODEL:JettaYEAR:2019
The staff was friendly, flexible and responsive
09-08-2025
Thank you for being with us, we appreciate having you!
TYPE:ServiceMODEL:PassatYEAR:2018
TYPE:ServiceMODEL:JettaYEAR:2023
Sean was professional and accommodating. He helped researched questions I had about my VW service plan. The car is running smoothly as well.
09-08-2025
We're very sorry that you got these calls, thank you for letting us know so that we can look into it and make sure it doesn't happen again. We appreciate having you!
TYPE:ServiceMODEL:Golf SportWagenYEAR:2019