Average Score (453 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

453 Ratings

4.8 Average

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  • Nico J.09-21-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    You guys got everything I needed done and all I said was that the engine light came on.

    09-22-2025

    We're happy you were taken care of, and we appreciate having you with us!

  • Michael S.09-20-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • David M.09-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Sean (the Service Consultant) and the Service Team went above and beyond to take care of an issue for me. Most Appreciated!

    09-22-2025

    Thank you very much for being with us, we're glad you were all taken care of!

  • John K.09-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

  • Bruce T.09-18-2025

    TYPE:ServiceMODEL:ID.4YEAR:2025

    My car was ready when Sean said it would be. So far the problem was by reoccurred

    09-19-2025

    Thank you very much for being with us! We’re glad Sean got you all taken care of

  • Melissa F.09-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Customer service at check-in and throughout the day is good. Getting a free ride back and forth is a great perk too. What I would like to see is an option to have your car washed/vacuumed when a service is provided.

    09-18-2025

    Thank you very much for your response, thank you very much for being with us! We hope to have washes back soon!

  • Leo G.09-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

  • Michael B.09-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Ease of making appointment, consistent service advisor (Sean Thomas) is great, Lyft service is a plus.

    09-18-2025

    We're happy Sean got you all taken care of and we are glad to have you, and happy you were able to get a ride!

  • James C.09-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Kevin, as usual, was excellent. He clearly explained the work to be performed and outlined my options. He arranged a LYFT ride to take me home and to get me back to pick up my car.

    09-18-2025

    We're glad that you were able to utilize a lyft ride, and we are glad to have you!

  • Susan H.09-15-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service Dept is always efficient, and has great communications during the entire process.

    09-15-2025

    We appreciate having you with us, thank you for coming in!