How Are We Doing?

Although we’re confident about the work we do here at Dirito Brothers Walnut Creek Volkswagen, we don’t really know how well we’re meeting customer needs unless we hear from you. Thankfully, many of our customers are thrilled to share their experience with us.

So, you don’t have to just take our word for it. See what others have been saying about us. If you have your own experience to share, just let us know.

Customer Lobby
48 Reviews
5 out of 5 stars
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Ruth D., Lafayette, CA 03 Feb 2017
I came into the dealership on a very busy day.  My sister recently purchased a car from Erin and had an excellent sales experience.  I asked for Erin and spoke to her.  She told me she was really busy and did not want to provide sub par service to me. This was Monday Jan. 2 when most people had a... day off from work.  She referred me to another sale associate, Nanika Orgil.  Nanika was marvelous.  Not pushy and very thorough.  I purchaseda car and Nanika requested an hour of my time to go through the new car features.  We arranged to meet several days later. When I arrived to meet her I found out she had filled the gas tank full and had the car detailed!I own a VW diesel Passat that I will need to turn in next month.  I love the Passat that I have.   This is why I purchased another VW car. Show more
5 rate
Yelp
Bob K., Walnut Creek, CA 03 Feb 2017
Today the saga of the TDI Dieselgate came to an end.  Whatever anger I had about VW corporate's top management and engineers cheating millions of drivers and the environment was lessened by how the folks at Dirito Brothers VW handed the buy back closure process.I made today's appointment on...line through the VW Settlement website and drove into the dealership where I handed off the keys.  After turning over the keys, the attendant handed me off to who I presume is the dealership's owner as his last name was Dirito.  He warmly greeted me and then made sure I was handed off to a wonderful lady named Joanne.  Joanne handled everything with professionalism and class.  While she did ask me if I had any future plans to purchase a new vehicle, it was NOT in any way pushy and after I explained that we weren't looking, she moved on without a blink to help me finish the hand over paper work. She explained what the next steps were in terms of getting the settlement money back and I was on my way.I also asked her to ask the mechanic if he could pull some tool bits that I had mistakenly knocked over into the engine bay.  I know this was a lot to ask them as I'm sure they had cars on their racks, but after about 20-30 minutes, the mechanic returned with the bits nicely wrapped in a plastic bag.  Very nice of them to do this without a charge.  The wait was comfortable as their waiting room has a flat screen (remote is available), magazines, charging stations, and a big bonus a Keurig machine with a few different kinds of coffee.The end to this appointment concluded with a drop off by their own drop off/pick up delivery vehicle.  And thus concludes my short 3 year driving experience w/ my now turned in Golf TDI.  While it will take me a loooong time to forgive the brand and the corporate management for making unreasonable demands on their engineers who had to cheat the engineering game to make these cars sellable in the US (my view of the whole scandal), I just want to say how impressed at how I've been treated today as well as the other two service visits at Dirito Bros. If I had to recommend them to other VW owners, I would in a heartbeat.Thank you Dirito Bros. at handling this experience with class and professionalism. Show more
5 rate
Yelp
Bill D., Alamo, CA 19 Oct 2016
Thanks Nanika Orgil in helping Catherine and myself in understanding our new Jettas. Keep up the great work! We love the cars...  Thanks, Billy D
5 rate
Yelp
Tuya L., Walnut Creek, CA 18 Oct 2016
The best car buying experience! My Passat is perfect for my new career. I have always dreaded going to dealerships, however, after my experience with Nanika and Eddie, the finance manager, I can honestly say that it was quite a pleasant experience. I highly recommend Nanika, you won't be disappointe...d. Show more
5 rate
Yelp
Kinsea L., Lafayette, CA 14 Oct 2016
I recently turned in my Jetta as my 2 year lease was ending, and I worked with sales consultant Nanika Orgil to work out the details of the next car I was going to lease.I gave her a list of things I was looking for, and she did an amazing job finding a car that was even better than I could have hop...ed for that remained within my desired budget range. She was always responsive to my questions via text message, made sure I understood everything, and even stayed an hour and a half late to show me all of the features of my new car before I drove it off the lot. I really appreciate everything she did for me! Show more
5 rate
Yelp
Morris T., Orinda, CA 12 Oct 2016
I purchased a Passat from Dirito Bros. The Sales Representative was Nanika. The transaction was handled professionally and was a pleasant experience. I highly recommend Nanika and Dirito Bros.
5 rate
Yelp
Bonnie W., Oakley, CA 12 Oct 2016
My husband and I went to Dirito Brothers looking to trade in our old Jetta for a newer one. He had his eye on one particular car so we were there to check it out and see what our options were. Gerard Rose helped us and he was amazing! He worked with us and did everything he could to make sure we lef...t with the car that we had fallen in love with. It was quicker and easier than I had anticipated being at a dealership would be. His customer service and overall vibe of the dealership really put us at ease. I would recommend him and the dealership to anyone looking for a fair price and great experience. we will definitely be back! Thanks Gerard! Show more
5 rate
Yelp
Elisabeth B., Lafayette, CA 09 Oct 2016
I had the experience of buying a new car yesterday at dirito bros,,,,Nanika and Jim were very easy to work with , honest, and helpful.  I came in with the attitude that you must beware of car sales persons but left with surprised appreciation.  The experience was made easy, quick, and painless. An...d , I think they gave me an unbelievably good deal , without any hassle....I highly recommend.Richard and elisabeth Show more
5 rate
Yelp
Steve S., Novato, CA 06 Oct 2016
A special thanks to Nanika Orgil for helping me navigate through the Dirito Brothers VW inventory. She is a consummate & knowledgeable professional who never pressured me once while I was in the showroom. Still making my decision on which model to buy, but when I do, Nanika will be the one! I wo...uld refer Nanika to all my friends & family.  Steven Show more
5 rate
Yelp
Whitney P., Concord, CA 04 Oct 2016
Jason in the service department did a great job with helping us. We dropped my car off on a Friday evening for an early Saturday morning appointment. He wrote everything up about the car that evening (when he was about to be off), so I didn't have to wake up early Saturday morning to tell them what ...was going on. He also told us all possible diagnosis options, got us a brochure for our warranty so we could better understand what it covers, and worked with us on the price. We greatly appreciated his help! Show more
5 rate
Yelp
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